Pre-booking your next appointment before you leave the boutique is the most reliable way to secure the date and time most convenient for your next visit. Not to worry that you might forget, you will recieve a reminder e-mail or phone call the day before your next scheduled appointment.
What happens if I'm late for my appointment?
We appreciate when you arrive on time, but we know that you may run late due to circumstances beyond your control. If you expect to be late for your appointment, please let us know as soon as possible so we can make any adjustments needed to keep you and your stylist on schedule. We try to accommodate late arriving guests, however it's not always possible to give a late arriving guest their entire appointment time. This may result in the need to reschedule, especially if the guest is more than 10-15 minutes late. Please note that the guest may be charged 50% the cost of your appointment if repeatedly late.
What happens if I'm a 'no-show' or cancel the same day?
When you're a 'no-show', or cancel with short notice, your service provider doesn't get paid. Their bills don't get paid. If you 'no-show' once, we grin and bare it. If you 'no-show' twice, we still want to see you, but we will ask you to pay in advance to reserve your appointment time. It is possible for a colour and cut to represent half of a service provider's income for the day, so cancelling with less than 24 hours notice really hurts.
What is the difference between a trim and a hair cut?
There is no difference between a trim and a haircut. When asked if you'll be receiving a haircut with colour, some guests will respond "no, I just need a trim." We know you hate to hear this, but a "trim" that removes one quarter inch takes just as long as a haircut that removes ten inches. Sometimes it takes longer, because of the precision involved in cutting a tiny amount all around. Bang trims are different. Bang trims really do take just a few minutes and are complimentary after your haircut.
* Why is there a range of prices for color?
There is a range for colour pricing because there are many variables that affect our cost to perform the service. One variable is time. Longer, thicker hair takes more time. It takes more individual foils, more brush strokes and more of everything, which adds to the cost. Special effects and precise pattern placements can also take longer. Additionally, the more hair you have, the more product we use on it, and hair colour is the most expensive cost we incur outside of payroll. Your service provider will adjust a mid range price up or down to account for the unique requirements of your hair. First time colour guests are recommended to schedule a consultation prior to your appointment day to assure proper scheduling time and pricing before work begins.
How long will my color last?
If you use high quality products (shampoos, conditioners, and styling aids) specifically designed for coloured hair, your hair colour should last from 4 to 8 weeks, with 5 to 6 being typical. That's a big range, but the variance has to do with your tolerance for fading, how often you wash your hair, how hot the water is and how much you're in the sun. It's a sad but true fact that reds have less longevity because of the unusual shape of the molecule. Color works by depositing molecules of pigment in your hair shaft and unfortunately they eventually fade. Water is the main culprit, but if you use inexpensive shampoos with detergents, your hair colour will only last one to three weeks. An inexpensive non-colour safe shampoo can strip out your colour in as little as one washing. You may think we're telling you this in order to get you to buy our products, this is not the case, higher detergent drugstore type shampoos will strip your colour quickly. Also, conditioners with a high paraffin content will bind to your colour causing fading and damage. Our stylist along with the high standards of the products used to create beautiful colour, will not only maintain but will enhance the integrity of your hair, resulting in healthier longer lasting colour. This is why it is important to purchase products in our boutique recommended by your stylist.
What should I do if I'm not happy?
Tell us. Tell us. Tell us. You get the idea. We need to know or we can't do anything about it. We really go out of our way to make every guest happy and when someone isn't, we will do what it takes to correct the situation. The guests that aren't happy tend to go away quietly, because they are uncomfortable with expressing their concerns. Please believe us when we tell you that, we consider it a favor when you inform us if your services in any way did not meet your expectations. We strive to exceed every guests expectations from the minute you choose our boutique. All of us at L Boutique will take your concerns and improve upon them.
How much should I tip?
It is customary to tip a hairstylist & colourist just as you would a server in a restaurant. If the service is excellent, then you tip 20%, if the service is good 15% and so on.
If there are several different people involved from assistants to the shampooer? It's standard to pay $3 to $5 to each individual who shampoos and/or blows out your hair.
Cell Phone Policy
Please allow our team the opportunity to provide the best service possible by refraining from phone calls during service. This consideration is appreciated by the fellow clients as well.
For everyone's safety and comfort, children the age of 12 and under are not admitted in the L Boutique.
L Boutique's Main Policy
Just be beautiful.